Steven Bradley is the Head of the Consumer Engagement Center (CEC) for North America at Unilever, where he leads consumer service strategy, operations, and transformation across the region. He is best known for leading the successful transformation and offshoring of Unilever’s North American consumer service operation, establishing a high-performing model that has delivered record consumer satisfaction and operational results.

Before transitioning into Consumer Engagement leadership, Steven built an extensive career in digital transformation and operations, leading major initiatives for brands including Popsicle, Klondike, Hellmann’s, and Breyers. His work driving digital performance delivered significant improvements in consumer reach and organic search visibility across multiple Unilever businesses.

With expertise in both project and people leadership, Steven is passionate about building agile, accountable teams and creating environments where individuals can thrive based on their strengths.

Outside of his professional role, Steven is an advocate for disability inclusion and equality. Born with cerebral palsy, he is committed to challenging assumptions about disability and helping organizations build more inclusive workplaces. He is also the producer of the cookbook Eating The Indies and has a long-standing involvement in professional wrestling promotion.